Empower every employee, delight every customer, and power business agility.
A single cloud platform with advanced telephony and contact centre capabilities for Microsoft Teams. Hundreds of organizations with tens of thousand of users globally rely on 8x8 for advanced communications for Teams.
2021 marks the tenth year in a row that 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. We believe this recognition acknowledges our vision that the combination of employee and customer experience (XCaaS, or eXperience Communications as a Service) is the future.
Want to see it in action.....
ACME UC maintain a number of permanent demo systems and thanks to 8x8 we can demonstrate the full integrated experiences. So what are you waiting for?
UCaaS : One Unified Platform
With a single point of accountability, get the security, reliability, and peace of mind you deserve from a trusted partner. 99.999% Platform-wide uptime SLA One governance, security, and data privacy model 35+ cloud regions 24/7 expert technical support
Call connectivity—and quality—shouldn’t stop at the border. 8x8 provides crystal-clear calls with phone numbers in 100+ countries, unlimited calling plans in 47 countries, and full PSTN replacement in 50 countries.
It’s no surprise Gartner has recognized 8x8 as a leader in their Magic Quadrant for UCaaS 10 times in a row.
XCaaS : One Unified Platform
Powered by the eXperience Communications Platform, XCaaS delivers real-time business analytics and insights across all interactions and channels so you can delight end-customers and accelerate your business. Contact Center agents make and receive calls using Microsoft Teams.
- Skills-Based routing with Teams user presence visible to agents Intelligent Interactive Voice Response (IVR)
- Contact Center Reporting and Analytics Quality Management & Speech Analytics for agents
- Call Recording supports regulatory compliance
- Pre-built CRM / Business App integrations supporting Teams