Customer Experience - Certified for Microsoft Teams
Teams Auto Attendants and Call Queues
Phone System in Office 365 provides auto attendants, which can be used to let external and internal callers move through a menu system to locate and place or transfer calls to users or departments in your organisation.
An auto attendant is most often a node in a system, giving a caller a series of voice prompts or audio files they hear instead of a human operator. When people call a number associated with an auto attendant, their choices can redirect the call to a user or locate someone in your organisation and then connect to that user.
Anywhere 365
Direct routing allows customers to enable their users to make and receive calls within Microsoft Teams.
Anywhere365 Contact Center and Enterprise Dialogue Management is able to leverage the capabilities of Microsoft Teams to route calls to Teams powered agents with all the rich features of Anywhere365, such as; Call recording, Real-time Translation, IVR, Supervisor, Reporting, Wallboards and many more.
XCaaS : One Unified Platform
Powered by the eXperience Communications Platform, XCaaS delivers real-time business analytics and insights across all interactions and channels so you can delight end-customers and accelerate your business. Contact Center agents make and receive calls using Microsoft Teams.
- Skills-Based routing with Teams user presence visible to agents Intelligent Interactive Voice Response (IVR)
- Contact Center Reporting and Analytics Quality Management & Speech Analytics for agents
- Call Recording supports regulatory compliance
- Pre-built CRM / Business App integrations supporting Teams