UCaaS : One Unified Platform
UCaaS : One Unified Platform
UCaaS : One Unified Platform
With a single point of accountability, get the security, reliability, and peace of mind you deserve from a trusted partner. 99.999% Platform-wide uptime SLA One governance, security, and data privacy model 35+ cloud regions 24/7 expert technical support
Call connectivity—and quality—shouldn’t stop at the border. 8x8 provides crystal-clear calls with phone numbers in 100+ countries, unlimited calling plans in 47 countries, and full PSTN replacement in 50 countries.
It’s no surprise Gartner has recognized 8x8 as a leader in their Magic Quadrant for UCaaS 10 times in a row.
XCaaS : One Unified Platform
UCaaS : One Unified Platform
UCaaS : One Unified Platform
Powered by the eXperience Communications Platform, XCaaS delivers real-time business analytics and insights across all interactions and channels so you can delight end-customers and accelerate your business. Contact Center agents make and receive calls using Microsoft Teams.
- Skills-Based routing with Teams user presence visible to agents Intelligent Interactive Voice Response (IVR)
- Contact Center Reporting and Analytics Quality Management & Speech Analytics for agents
- Call Recording supports regulatory compliance
- Pre-built CRM / Business App integrations supporting Teams